Refund policy
Shipping

We offer free shipping on all domestic orders over $75. For all orders under $75, we charge standard calculated shipping for anywhere in the US. We ship Monday through Friday via USPS or UPS, generally within 24 - 48 hours of your order.

Orders placed with standard shipping will arrive within 5-10 business days after leaving our facility in Denver, CO. Carrier delays can extend this timeframe - if your order is taking longer than expected to deliver, please contact the carrier for details. Please note that expedited orders must be placed before noon in order to be received the next business day.

If your order is lost in transit, please contact us at help@dogsauce.com and we’ll try our best to track it down. With lost packages, we will provide you with a store credit or a replacement product in lieu of a refund.

Returns

We accept returns of all unopened and unused products within 30 days of receiving your order and will provide a shipping label for the return. The cost of the return label will be deducted from the total refund amount once we receive the items back to our facility and determine that they are in ‘unopened and unused’ condition. Please note, any shipping costs paid for the initial order will not be refunded.

Shipping Information

Enjoy complimentary shipping on all domestic orders exceeding $75. For orders less than $75, a standard shipping fee applies across the United States. Our shipping days are Monday through Friday, using USPS or UPS, with most orders dispatched within 24 to 48 hours.

Expect standard shipping orders to reach you within 5 to 10 business days from our Denver, CO, facility. Be mindful that carrier delays may occasionally prolong delivery times. Should your shipment take longer than anticipated, we advise reaching out to the carrier directly for further information. For next-day delivery, please ensure your order is submitted before 12 PM.

In the unfortunate event of a lost shipment, please get in touch with us at help@dogsauce.com. We're committed to assisting in the search for your package, offering a store credit or a replacement item as alternatives to a refund.

Return Policy

We welcome returns of all products that remain sealed and untouched within 30 days of receipt. A prepaid return shipping label will be provided, with its cost deducted from your refund once we verify the returned items are in their original condition. Original shipping fees are non-refundable.